In order to
establish service with the Westborough Water District, an
Application for Water and Sewer Service
will need to be completed and returned to the District along with an
$150.00 refundable deposit. The deposit will be applied to the
customer's final closing bill. A check will be issued for any
remaining credit within 30 days of closing the account.
Transferred customers will need to complete
the same requirements. If service is currently off, a
Release Form will need to be completed
in order for the District staff to turn the water service back on. We
also recommend that an
Emergency Response System Request Form be completed. This will facilitate
contacting customers in the event of emergencies.
To start
service, you will need to download the following documents:
1.
Application for Water
and Sewer Service.
2.
Billing Procedures and Information.
3.
Release Form (complete only if water service
is currently turned off).
4.
Emergency Response System Request Form.
FOR SOUTH CITY LIGHTS CUSTOMERS (ONLY):
As of today,
the Westborough Water District has not yet approved the South City
Lights Subdivision (Marbella Project). Please complete the
following form and return with your other documents:
South
City Lights Subdivision Letter of Acknowledgment.
All customers, please
complete all items thoroughly and return the application and other
necessary forms, along with your $150.00 deposit. The deposit may
be made in the form of cash, check, money order, cashier’s check or credit
card (Visa and MasterCard only).
If you
move out, please notify the District of your new mailing address. Your
deposit will be applied to your closing bill upon termination of your
account. Remaining funds will be mailed to you soon after (minimum
refund
$2.00).
If you
choose to pay by credit card and will be sending your application
via mail or fax, please provide us with your credit card’s billing zip
code.
Applications received after
4:00 p.m.
will not be processed until the next business day.
EMERGENCY
RECONNECTION:
If
you need immediate service and the office is closed, please contact: (650)
589-1435 and request for the on-call worker to turn your service on.
An additional $30.00 fee will be charged to you.
All
the information detailed in your application is vital and confidential.
Incomplete applications will be returned; thus, causing delay in
processing.
Service to your residence or business can be discontinued by contacting
the District Office via mail, telephone, fax, e-mail:
billing@westboroughwater.com, or in person and requesting that your
account be closed. We will accept requests for termination of service up
to the same morning of the effective date of disconnection.
Note:
Effective dates for termination of service can only be scheduled Monday
through Friday, excluding holidays.
When
closing your account, you will be requested to provide us with the
effective date that you will like the service stopped as well as a
forwarding address where your final closing bill will be mailed to.
Contact phone numbers will also be requested.
If
you fail to contact the District to request termination of service, you
will be held responsible for any service used up to the date that the
District receives actual notice.
